Terms and Conditions

Essential Therapies Limited, The Wellness Centre, Bridge Street, Kilcock, Co. Kildare
VAT Registration Number: IE 6390685T

Payment
Payment in full must be received before any goods can be dispatched.
This does not affect your statutory rights.

Privacy Policy
We recommend that your password should be at least 5 characters long and should be different from your username. Your e-mail address must be valid. We use e-mail for communication purposes (order notifications, etc).
Therefore, it is essential to provide a valid e-mail address to be able to use our services correctly. All your private data is confidential. We will never sell, exchange or market it in any way.

Delivery
Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours or through the postal service. A signature at this address will be required.
The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately ESSENTIAL THERAPIES LIMITED cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
All delivery times and dates are subject to stock availability and backlog. Unfortunately Essential Therapies Limited can in no circumstances therefore compensate for delayed orders.
Damages/shortages must be notified within 3 working days of delivery.
This does not affect your statutory rights.

Cancellation Policy
You are free to cancel any order before payment has been taken free of charge.
Cancellation requests must be sent to info@essentialtherapies.ie with the  order reference in the subject field header and the word ‘cancel’.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. But we will always try to accomodate our customers.
This does not affect your statutory rights.

30 Day Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods purchased online can be returned for any reason within 30 working days for a refund, less carriage costs.
Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is €15

Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer’s account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods.

Our Contact Details
Our registered head office is at the following address:

ESSENTIAL THERAPIES LIMITED.
The Wellness Centre
Bridge Street
Kilcock
Co. Kildare

Please also see the Contact Us page for further information on how to contact us by telephone and email.